We find that we can better serve each client if we tell them what they can expect from this law firm, in advance. Part of that communication is to inform all clients of our office operating procedures, which we go over at an initial consultation, but some of which are recapped here. Our policies and procedures have been developed to save our clients money and time, as well as obtain maximum results from our office.
Your file is always open to you. Normal procedure is to copy every document that comes in, and every document that goes out, so that the client should have (and should keep) a complete copy of our file, and know just what is going on as the case progresses. In law, generally, anything important that happens in person or over the phone is reduced to a written document of some sort, but if anything crucial does happen by phone, we will of course call. Most clients now choose to receive their copies by e-mail, so they have them instantly, but we will mail or send them by alternate means upon request.
