Our Process

If you are seeking financial assistance, please carefully read the guidelines before applying:

• Thorin’s Promise will not assist with charges incurred prior to the approval of the application and receipt by the veterinarian of the Acceptance Letter.
• You must be a resident of the United States and the veterinary practice must be located in the United States.
• Thorin’s Promise will not reimburse the applicant for any payments made to the veterinarian.
• If the applicant has CareCredit, you MUST use it first.
• Be sure that all avenues to raise money for your pet have been exhausted prior to asking for assistance.
• A diagnosis is required before you apply for assistance.
• Thorin’s Promise will call in payment to the veterinary practice following receipt of an itemized invoice emailed by the veterinary practice.
• Thorin’s Promise will only make payment to a veterinarian, clinic, or hospital. Funds are never disbursed to an applicant.
• Thorin’s Promise will pay only up to the invoice balance due.
• Thorin’s Promise will not pay on an invoice showing a $0 balance due.

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