Guest Services

We’re super excited to welcome you to Battersea Power Station and want to make every element of your experience as memorable as possible. For our guests who require a little extra support, our Special Assistance services are here to do exactly that.

We want to ensure Battersea Power Station is accessible to everyone, and for this reason we provide a fully trained Guest Services Team and the following support services:

• For special assistance electric scooter or manual wheelchair hire, please click here for the booking process and please click here for our standard terms and conditions
• Changing Places Facility (Radar key access – a key is available via our Guest Services team if required)
• Disabled Toilets (No radar keys are needed for use of these facilities)
• Companion Canes to guide visually impaired guests
• Sensory Bags
• Welcome app for guests to let us know when they are arriving and what kind of support we can offer

Our Guest Services Team is contactable via guestservices@bpsms.co.uk, and you’re welcome to speak with us if there is anything we can assist you with during your visit to Battersea Power Station.

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